Refund Policy

HostRest360 services may include one-time audits, setup work, monthly services and custom implementations. The applicable proposal defines the payment and cancellation terms for each engagement.

• Work already completed or delivered is generally not refundable.
• Monthly-service cancellation takes effect according to the notice and billing terms in the signed proposal.
• Custom project commitments follow their agreed milestones.

Refund requests are reviewed case by case. A refund may be appropriate when:

• A duplicate or incorrect charge was made by Next11 AI Agency SAS.
• A paid deliverable was not provided within the agreed scope.

A serious technical failure attributable to Next11 AI Agency SAS prevents use of a contracted service and cannot be resolved within a reasonable period.

To request a refund, the Client must:

1. Send an email to hola@next11.co with the subject line: "Refund Request – [Property name]".
2. Include in the email: the name of the purchased plan, charge date, a detailed description of the problem experienced, and evidence (screenshots or videos) where applicable.
3. Next11 AI Agency SAS will evaluate the request and respond within a maximum of 5 business days.

If the request is approved, the refund will be processed to the same payment method used for the purchase within 5 to 10 business days, depending on the payment processor.

Refunds will not be granted in the following cases:

• The Client decided to cancel for reasons unrelated to Service failures (change of business plans, personal preferences, etc.).
• The request concerns work already completed and accepted.
• The reported problem is caused by factors external to Next11 AI Agency SAS: failures in third-party channels (WhatsApp Business API, Airbnb, Booking.com), the Client's connectivity issues, or incompatibilities in the Client's environment.
• The Client breached the Terms of Service or the governing proposal.
• The requested change falls outside the contracted scope or results from information not supplied during implementation.

At the discretion of Next11 AI Agency SAS, instead of a monetary refund we may offer credits applicable to future invoices or additional service time for interruptions attributable to our work.

HostRest360 does not currently advertise a free trial or automatic self-service renewal. Any exceptional trial or recurring charge must be stated and expressly accepted in the Client's written proposal.

For any questions about billing or refunds, contact us: